Terms & Conditions
Last modification date: 24.03.2025
1. Introduction
1.1. By registering an account, using and/or visiting any section of the Vox Casino website, the Client automatically accepts the Terms and Conditions, the Privacy Notice, the rules of all games, and all conditions of promotions, bonuses, and special offers that the Company may occasionally offer. All the aforementioned rules and conditions shall hereinafter be referred to as the “Terms and Conditions.” Before accepting the Terms and Conditions, the Client should read them carefully. If the Client does not accept or agree to abide by the Terms and Conditions, the Company strongly recommends not opening an account and/or ceasing to use the Company’s services. Continued use of the Company’s services will signify the Client’s acceptance of these Terms and Conditions.
2. Parties
2.1. The website is owned by, and the Services (“Services”) are provided on the website by Udwin B.V., a company registered in Curaçao under number 147117, with its registered office at: Korporaalweg 10, Willemstad, Curaçao, and its partner company UNIARISE LIMITED, registered in Cyprus under number HE 387935, with its registered office at: Agias Zonis 25, Nicolaou Pentadromos Center, office 165, 3027, Limassol, Cyprus. Udwin B.V. and UNIARISE LIMITED shall hereinafter collectively be referred to as the “Company” or “We.” These Terms and Conditions constitute an agreement between the Company and the Client and govern the contractual relationship between both parties.
2.2. By accepting the Terms and Conditions, the clients of the Vox Casino online casino (hereinafter referred to as the “Client”) confirm that they are at least 18 years old or meet the minimum age requirement for gambling in accordance with the gambling regulations of their local jurisdiction (hereinafter “legal age”).
3. Amendments to the Terms and Conditions
3.1. The Company reserves the right to change, edit, update, and modify any provision of these Terms and Conditions for various reasons, including legal reasons (to maintain compliance with new statutory or regulatory requirements), commercial reasons, and in the interest of customer service. The current version of the Terms and Conditions can be found on the Company’s website along with its effective date. The Company will notify clients of any changes, additions, or corrections by publishing a new version of the Terms and Conditions on the Company’s website. The Client is obliged to review the latest version of the Terms and Conditions on their own. The Company strongly encourages users to regularly check the Terms and Conditions for updates.
3.2. If the Client refuses to accept the amended Terms and Conditions, they may close their account in accordance with point 13 of these Terms and Conditions and/or cease using the website. Using any part of the Company’s website after the updated Terms and Conditions take effect will automatically signify that the Client accepts the Terms and Conditions, including (for clarity) any additions, deletions, replacements, or any other changes to the Company’s data, regardless of whether the Client has been informed of the changes or has read the updated Terms and Conditions.
4. Legal Requirements
4.1. The Company strictly prohibits the use of its services by persons under 18 years of age or persons who have not reached the age required to gamble in accordance with the law applicable in the relevant jurisdiction (“legal age”). The use of the Company’s services by minors is considered a violation of these Terms and Conditions. The Company reserves the right to request, at any time, documents verifying the Client’s age to ensure that its services are not being used by minors. If the Client fails to provide documentation verifying their age or if the Company suspects that the Client is not of legal age, the Company reserves the right to deny the Client access to the Services and to suspend the Client’s account.
4.2. Online gambling is illegal in some jurisdictions. By accepting these Terms and Conditions, the Client acknowledges that the Company does not provide any warranties or legal advice regarding the legality of the Company’s operations in the Client’s jurisdiction. The Company does not guarantee that its Services are legal in the Client’s jurisdiction. The Client uses the Company’s Services voluntarily and assumes full responsibility, being fully aware of all possible risks. The Client also acknowledges and agrees that they have received all necessary legal information before registering on our website. The Company reserves the right to close the Client’s account if it receives information that the Client resides in a country where the use of the Company’s website is illegal. Losses related to participation in gambling and betting are non-refundable.
4.3. The Company does not intend to provide the Client with services that would violate the applicable laws in the Client’s jurisdiction. The Client represents, agrees, and warrants that their use of the Company’s Services complies with all legislative and regulatory provisions in force in their jurisdiction. The Company is not liable for any illegal or unauthorized use of its Services.
4.4. The Company prohibits the creation of an account and/or depositing funds by persons residing in or located in Afghanistan, American Samoa, Aruba, Australia, Belize, Belgium, Bonaire, Bosnia and Herzegovina, Burma/Myanmar, Burundi, Central African Republic, Curaçao, Denmark, Democratic Republic of the Congo, Egypt, Eritrea, Estonia, France, French Guyana, Greece, Greenland, Guadeloupe, Guam, Holy See (Vatican City), Italy, Iran, Iraq, ISIL and Al-Qaida, Ivory Coast, Lebanon, Libya, Lithuania, Kuwait, Malaysia, Marshall Islands, Martinique (.FR), Maldives, Mali, Netherlands, North Korea, Russia, USA.
The list of prohibited jurisdictions may be subject to change without prior notice. The Client agrees not to create an account or attempt to use an account while located in any of these jurisdictions.
4.5. The Client shall be solely responsible for paying all taxes and duties that may apply to any winnings paid by the Company. If the winnings are subject to taxation by the legal or tax authorities in the Client’s jurisdiction, the Client is responsible for providing the appropriate authorities with documentation of their winnings and/or losses.
5. Client Account
5.1. In order to become a Client and use the Company's Services, you must create a User Account (hereinafter referred to as the "Account"). When creating an Account, the Customer must provide the following information: email address and password to log in, first and last name, address and date of birth.
5.2. At the time of account creation, the Client is required to provide their true first and last name. In order to verify the authenticity of the information provided, the Company reserves the right to request, at any time, documents confirming the Client’s identity (including, but not limited to, a copy of a passport, identity card, or other identification document). If the Client fails to provide or is unable to provide such information, the Company reserves the right to suspend the Client’s Account until the required information is provided and/or permanently close the Client’s Account if the required information is not provided.
5.3. The Client confirms that all information provided during registration is accurate, complete, and truthful. In the event of any changes, the Client is obliged to update their data accordingly. If the Client fails to meet this requirement, the Company may impose restrictions, such as denying bonuses/winnings and/or closing the Client’s Account.
5.4. If any difficulties arise during the registration process, the Client may contact the technical support team at the email address [email protected].
5.5. Registration can only be done in person. The Client is required to access the Software and use the Services exclusively through their own user Account. Accessing the Software or using the Services through another person’s Account is prohibited. Attempting to use the Services through another person’s Account may result in the immediate closure of all of the Client’s Accounts, the withholding of all funds accumulated in those Accounts, and a ban on further use of our websites, Services, and/or Software. If deemed appropriate, the Company may, at its sole discretion, decide to disallow the creation or use of multiple Accounts by the Client or any person in the same family or residing in the same household. Only one Account may be created per user, IP address, computer device, family, residential address, phone number, bank card and/or electronic payment account, email address, and shared computer environment (university, school, public library, workplace, etc.). The Company is not responsible in any way for preventing the creation of multiple Accounts, but it may take all necessary measures, including freezing all funds in such Accounts, against any person creating multiple Accounts, including, among other things, in cases where Accounts are created from the same household, regardless of the registration details provided at the time of creating such Accounts.
5.6. The Client acknowledges that the Company reserves the right to close their Account and confiscate all funds from the Account balance if it is found that the Client has registered multiple Accounts, or if it is found that they used a false identity or provided false information during registration.
5.7. The Client acknowledges that the Company reserves the right to close their Account and confiscate all funds from the Account balance if it is found that the Client has violated any of the provisions of these Terms and Conditions, including but not limited to fraudulent behavior, use of false information, or breach of the gambling rules.
5.8. The Account may be closed by sending an email to our technical support team at [email protected]. Upon approval, the Client’s funds (if any) will be transferred to their designated payment method, subject to any applicable fees or penalties.
5.8.1. Please note that before closing the Account, we may request additional proof of identity from the Client.
5.9. The Client is responsible for their Account until we receive notification of its closure.
5.10. Prior to the closure of the Client’s Account, the Company may deduct any fees, surcharges, or other costs necessary to conclude the business relationship with the Client.
5.11. Upon closure of the Client’s Account, all financial and business relations between the Client and the Company shall be deemed terminated. The Client is responsible for their Account until they receive notification from the Company of its closure. All rights and obligations of the Parties in relation to actions taken prior to the Account’s closure shall remain in full force.
5.12. The deletion of the Account affects only the rights and obligations of the Parties in relation to the user Account. All other rights and obligations set forth in these Terms and Conditions shall remain in effect.
6. Proof of Identity – Anti-Money Laundering Requirements
6.1. In view of the rights granted to the Client to use the Services, the Client acknowledges, represents, warrants, and agrees that:
6.1.1. The Client is at least 18 years old or has reached the age at which participation in gambling is permitted in accordance with the laws applicable in the Client’s jurisdiction.
6.1.2. The Client is the legal owner of the funds in their account. All information provided by the Client to the Company during and/or after registration, including as part of any transaction requiring the deposit of funds, is true, current, accurate, and matches the name on the credit/debit card or other bank accounts that the Client may use to deposit funds into or withdraw funds from their account.
6.1.3. The Client is fully aware that using the Company’s Services carries the risk of losing money. The Client assumes full responsibility for any losses arising from the use of the Company’s Services. The Client acknowledges and agrees that they use the Services entirely voluntarily, by their own choice, and at their own risk. The Client is not entitled to make any claims against the Company in respect of any expenses and/or losses.
6.1.4. The Client fully understands the general principles, procedures, and methods of providing services and online games. The Client understands that they are responsible for the accuracy of the information related to bets and games. The Client should not take any actions that could harm the reputation of the Company.
6.2. By agreeing to the Terms, you authorize us to undertake any verification checks we may require or that may be required by the third parties (including regulatory bodies) to confirm your identity and contact details (the “Checks”). The frequency and scope of these checks will be determined at the Company’s discretion, and the Client agrees to cooperate in providing necessary documents and information when requested.
6.3. The Company may restrict the withdrawal of funds from the Client’s account during the Check period.
6.4. If any information provided to the Company by the Client proves to be false, inaccurate, incomplete, or deliberately misleading, it will be considered a breach of this agreement. As a result of such breach, the Company may immediately close the Client’s Account and/or deny the Client access to the Company’s Services, as well as take any other measures at its own discretion, regardless of the measures mentioned above.
6.5. In the event that it is not possible to verify that the Client has reached legal age, the Company reserves the right to suspend the Client’s Account. If at the time of participation in the gambling games offered by the Company the Client is not of legal age:
6.5.1. The Client’s Account will be closed;
6.5.2. The funds deposited into the Client’s Account will be returned, and all transactions conducted during this period will be nullified;
6.5.3. All bets placed by the Client during this period will be canceled and refunded;
6.5.4. All winnings accumulated by the Client during the period when they were not of legal age will be canceled, and at the Company’s request, the Client will be obliged to reimburse the Company for any funds that were paid out from their account.
7. Username, Password, and Security
7.1. After creating an Account on the Company’s website, the Client must not disclose their username and password (whether intentionally or accidentally) to any third parties. If the Client forgets or loses the password to their Account, they can reset it by clicking the “Forgot Password” button located below the login button.
7.2. The Client is fully responsible for the security of their password, for any actions and transactions carried out using their Account, as well as for any losses incurred by the Client on their Account as a result of third-party actions.
7.3. The Client agrees and undertakes to immediately inform the Company of any unauthorized access to the Client’s Account and/or any breach of security, and to provide the Company (upon request) with proof of such access. The Company is not liable for any damages incurred by the Client as a result of unauthorized use of the Client’s username and password by any other person, nor for any unauthorized access to the Client’s Account, regardless of whether the Client permitted such access or was unaware of it.
8. Deposit and Withdrawal of Funds
8.1. If you wish to participate in betting or gaming using the Website, You must deposit money into Your Account.
8.2. By making a deposit into their Account, the Client confirms and declares that:
8.2.1. The funds deposited into their Account do not originate from illegal activities or any source prohibited by applicable law (e.g., money laundering, fraud, or any illegal financial activity).
8.2.2. The Client is the legal owner of the funds used and acquired them in accordance with the law.
8.2.3. The Client undertakes not to reject or cancel previously made transactions and not to cancel any payments made by them, which may result in the cancellation of payments made by third parties, in order to avoid any legal liability.
8.3. The Client may deposit funds into their gaming account from an account/system and/or bank card registered in the Client’s name. The Company does not accept funds from third parties. If the Company determines during the security check process that this condition has been violated, all winnings will be confiscated. Deposits made using payment instruments belonging to third parties are prohibited. “Third parties” in this context refer to friends, partners, relatives, or spouses. All payments must be made using a payment card, digital wallet, or other payment instrument registered in the Client’s name. If the check process reveals that the payment instrument is registered in someone else’s name, the Account will be closed and all transactions made via that payment instrument will be canceled. Consequently, all winnings will be returned to the Company, and all initial deposits will be returned to the rightful owner of the payment card or digital wallet. If it is not possible to refund the initial deposit or deposits to the rightful owner’s payment instrument, the funds will be returned by bank transfer, in which case all bank fees and commissions will be borne by the owner of the payment instrument.
8.4. In the event of a request for funds to be returned to the rightful owner via bank transfer, all bank fees shall be borne by the recipient.
8.5. The Client may use only one phone number if they wish to deposit funds into their account via SMS. This phone number must be registered and displayed in the Client’s profile. The Company does not allow Clients to receive any funds from the mobile network operator, even if the operator offers such a service. Clients may not make deposits via SMS using funds if they have a negative balance in their account. If the Client violates this rule, they will be blacklisted, their Account will be blocked, and they will be unable to withdraw funds.
8.6. The Company does not accept cash. The Company reserves the right to use external entities to process electronic payments and/or financial institutions to process payments and withdrawals. As long as the policies of the external organizations processing electronic payments and/or financial institutions are not in conflict with the provisions of these Terms and Conditions, the Client agrees to the aforementioned policies.
8.7. The Client is not permitted to reject or otherwise cancel any previously made transactions, nor cancel any other transactions related to funds in their gaming account. In the event of a breach of this condition, the Client is obliged to return to the Company all outstanding funds, including any costs incurred by the Company in connection with receiving funds from the Client.
8.8. The Company reserves the right to block the Client’s Account, cancel any payments made, and demand the return of any winnings if it detects any suspicious or fraudulent deposits, including deposits made using stolen credit cards, and/or any other transactions of a fraudulent nature (including any refunded or canceled payments). The Company reserves the right to inform the appropriate authorities and/or organizations (including credit institutions) of any fraudulent activities related to payments or any other illegal activities. The Company also reserves the right to contact a debt collection agency to recover unpaid deposits. Under no circumstances shall the Company be liable for the unauthorized use of credit cards, regardless of whether the Client was aware of the credit card theft or not.
8.9. The Client acknowledges and agrees that the gaming account is not a bank account and therefore is not subject to any form of insurance, guarantee, deposit protection, or any other protective measures in the form of deposit insurance schemes, bank insurance, or any similar insurance systems. No interest is accrued on funds held in the gaming account.
8.10. When the Client makes a deposit, the funds are added to the main balance with a one-time wagering requirement.
8.11 Bets made in the following games do not count towards the deposit wagering requirement: African King: Hold 'n' Link, Aviator, Book of Nile: Hold 'n' Link, Cappadocia, Cash Vault Hold ‘n’ Link, Charming Gold: Hold 'n' Link, Chicken Road 2.0, Cricket X, Dice Bonanza, F777 Fighter, Football Manager, Football X, Fruit Cash Hold 'n' Link, Goblin Run, Heat Hit Hold 'n' Link, High Striker, Hot Cash: Hold 'n' Link, JetX, JetX3, Just Gems: Hold 'n' Link, Limbo Cat, Ninja Crash, Osiris Gold Hold ‘n’ Link, Plinko, Ronaldinho Scores Shoot & Win, Royal Fruits 5: Hold 'n' Link, Scratch Alpaca Bronze, Scratch Alpaca Gold, Scratch Alpaca Silver, Space XY, The Big Game Hold 'n' Link, Wild Buffalo Hold 'n' Link
8.12. The Client may request a withdrawal from their gaming account at any time, provided that the following conditions are met:
8.12.1. The deposits must have been made to the account without any prohibited actions and must not have been canceled or otherwise invalidated;
8.12.2. All verification actions mentioned in point 6 must have been successfully completed;
8.12.3. When requesting a withdrawal from their account, the Client should take into account the following issues:
8.12.4. The information in the Client’s profile must be complete, including their first and last name and contact details (verified phone number and email address);
8.12.5. Withdrawals must be made using the same payment method that was used to deposit funds into the Client’s account;
8.12.6. In accordance with Mastercard conditions, the Company cannot refund funds to Mastercard credit cards. Therefore, funds deposited using a Mastercard credit card will be returned using other payment methods;
8.12.7. When requesting a withdrawal of an amount of 1 000 € or more, the Client must undergo an identity verification procedure. This procedure consists of sending the Company a copy or digital photograph of the identification page (with photo) from the Client’s identity document (passport, identity card, or other identification document). When withdrawing funds to a credit card, the Client must also send a digital photograph of both sides of the card to which the funds will be withdrawn. It is mandatory to obscure the CVV2 code;
8.12.8. If the withdrawal amount does not exceed 499 €, the funds will be transferred to the Client’s account within three business days from the moment the withdrawal request is submitted;
8.12.9. If the withdrawal amount is at least 500 € and does not exceed 4 999 €, the funds will be transferred to the Client’s account within five business days from the moment the withdrawal request is submitted;
8.12.10. If the withdrawal amount is at least 5 000 € and does not exceed 29 999 €, the funds will be transferred to the Client’s account within fourteen business days from the moment the withdrawal request is submitted;
8.12.11. If the withdrawal amount is at least 30 000 € and does not exceed 49 999 €, the funds will be transferred to the Client’s account within twenty-one business days from the moment the withdrawal request is submitted;
8.12.12. If the withdrawal amount exceeds 50 000 €, the funds will be transferred to the Client’s account within thirty business days from the moment the withdrawal request is submitted. At the same time, the maximum amount that can be transferred within thirty days from the moment the withdrawal request is submitted is 50 000 €;
8.12.13. Alternative payment methods require individual arrangements with the website administration;
8.12.14. The Client confirms their agreement to the Company’s withdrawal procedures as specified in points 8.12.1 to 8.12.13;
8.12.15. In the event of high load on the finance department or increased demand for KYC (identity verification) procedures and other necessary checks, withdrawals may take longer than the time frames specified in points 8.12.8 to 8.12.12. To determine the reasons for any specific payment delay, the Client may contact the Company’s customer service department;
8.12.16. In the case of using the mobile operator’s services for transferring funds, the payment will not be made until 2–3 weeks have passed from the posting of the Client’s last deposit made using this payment method. This is to prevent fraud;
8.13. VIP client transactions may be processed on an accelerated basis, provided that a deposit of at least 1 000 € has been made within the last 30 days.
8.14. For legal reasons, the Company does not accept clients from the countries listed in point 4.4. The Company may change the list of prohibited jurisdictions without prior notice to users. The Client agrees not to create an account or transfer funds to their account while residing in any of the jurisdictions listed above.
8.15. The Client may request a withdrawal provided that there are no funds in their account that are still subject to wagering requirements.
9. Payment Terms (Including Services Available via 1-Click)
9.1. The Client agrees to pay for all Services and/or products, or any additional services that they use or order on the website, as well as for any additional costs (if applicable), including, among others, any applicable taxes, duties, etc. The Client is solely responsible for timely payment of all expenses. The payment service provider processes payments only in amounts agreed upon with the website and is not responsible for the Client paying the aforementioned additional expenses. Once the Client clicks the “Payment” button, the payment is deemed completed and cannot be canceled. By clicking the “Payment” button, the Client agrees not to cancel the payment or request its cancellation. By submitting a request on the website, the Client represents and confirms that they are not violating the laws of any country. Furthermore, by accepting the provisions of these Terms and Conditions, the Client confirms that they have the right to use the goods and/or services available on the website as a holder of a payment card.
9.2. By using the services of the website, which offers specific services such as those related to gambling, the Client provides a legally binding confirmation that they have reached legal age, i.e. the age at which the use of the services available on the website is permitted in their jurisdiction.
9.3. By using the Services on the website, the Client accepts legal responsibility for complying with the laws of any country in which they use the Service and confirms that the payment service provider is not responsible for any illegal action or unauthorized breach of the law. By agreeing to use the Services on the website, the Client understands and accepts that their payments are processed by the payment service provider and that the Client is not entitled to a refund for Services and/or goods for which they have already paid, nor can they cancel any payments. If the Client wishes to cease payment for the use of Services and/or goods before the next payment due date, they may cancel the use of the Services on their Account on the website.
9.4. The payment service provider is not responsible for refusing or being unable to process data related to the Client’s payment card, nor for a refusal caused by a ban on processing a payment using the Client’s payment card imposed by the issuing bank. The payment service provider is not responsible for the quality, quantity, or value of any services and/or goods provided to the Client or purchased by the Client on the website using the Client’s payment card. When paying for any services and/or goods on the website, the Client must comply with the website’s terms of use. It should be noted that the Client, as the holder of a payment card, is fully responsible for timely payment for all services and/or goods used on the website, as well as for any additional costs/fees associated with that payment. The payment service provider processes transactions only in amounts agreed upon on the website and is not responsible for determining the prices, total price, and/or total amounts.
9.5. If the Client does not agree with the above or other terms, it is necessary to reject the payment in a timely manner, and if necessary, to directly contact the website administrator/customer service department.
10. Placing bets or participating in games
10.1. Before confirming any transactions (bets), the Client must ensure that their details are correct. The Client is responsible for the accuracy of this information.
10.2. The Client may review the payment history on the website in the “Cashier” section.
10.3. The Company reserves the right to refuse or cancel any transaction, in part or in whole, at its sole discretion, including but not limited to situations involving fraudulent activities, insufficient funds, or violations of the Terms and Conditions. Payments are accepted only after the Client receives confirmation from the Company. If confirmation that the transaction has been processed is not received, the Client should contact customer support.
11. Collusion, fraud, deception, and unlawful activities
11.1. The Company’s Terms prohibit the following actions:
11.1.1. Disclosing sensitive account information (including but not limited to login credentials, payment details, or betting strategies) to third parties;
11.1.2. Obtaining unfair advantages (i.e. “cheating”), including exploiting software errors and deficiencies (schemes), using automated players (bots), and causing system failures;
11.1.3. Using stolen, cloned, or otherwise unlawfully obtained credit or debit cards to deposit funds into the gaming account managed by the Company;
11.1.4. Engaging in activities that entail criminal liability (including money laundering);
11.1.5. Collusion, attempted collusion, or direct or indirect participation in such schemes with any other client while using the website.
11.2. Any attempts to abuse the Company’s bonus offers, including but not limited to using multiple accounts or manipulating bonus terms, are prohibited. If the Company suspects abuse, it reserves the right to restrict or cancel any withdrawals of winnings.
11.3. The Company will take all necessary measures to prevent or detect any attempts at collusion by Clients. Appropriate actions may be taken against such Clients. The Company is not liable for any damages or losses incurred by the Client as a result of participation in fraudulent activities.
11.4. If the Client discovers that other players are committing such violations, they should notify the Company as soon as possible. The Client may contact the Company in any manner convenient to them.
11.5. If the Company suspects the Client of any fraudulent activities, it may deny the Client access to its Services without any obligation to refund any funds in accounts closed for that reason. Additionally, the Company reserves the right to inform the appropriate authorities and financial organizations about such irregularities.
11.6. The Company reserves the right to block or suspend the account of any Client found to be engaged in illegal or fraudulent activities and to seize all funds in that account. In such cases, the Client may not make any claims or complaints against the Company.
12. Other prohibited activities on the website
12.1. Any interactions with the Company’s employees or other Clients that are of an offensive nature (vulgar language, insults, threats) are prohibited.
12.2. Clients are prohibited from misleading, altering, deleting, or otherwise modifying any information published on the website. Any other actions that may cause the website to malfunction or otherwise affect the operation of the Company’s website (including the use and dissemination of viruses, malicious programs, and scripts) are also prohibited. The mass distribution of messages (spam) is strictly forbidden. The Company reserves the right to take legal action and suspend accounts of Clients involved in such activities.
12.3. Reproducing, copying, modifying, or distributing any content, including but not limited to software, logos, trademarks, or proprietary materials, without permission is prohibited. The Client may use the Company’s Services exclusively for personal and entertainment purposes. Any unauthorized use of the Company’s intellectual property may result in legal action.
12.4. Any attempts to gain unauthorized access to the Company’s website or any servers or computers associated with the Company are forbidden. In the event the Client is suspected of attempting to hack or bypass security measures, the Company will be forced to immediately block the Client’s main Account, notify law enforcement, and provide them with the Client’s personal data.
12.5. The Company is not liable for any damages or losses incurred by the Client as a result of technical errors, computer virus infections, or other malicious software encountered while using the Company’s website or the links placed therein.
12.6. Exchanging or selling accounts in any way, or intentionally transferring an Account to another client, is strictly prohibited.
13. Term and termination of the agreement
13.1. The Client may close their gaming Account at any time. This may be done by sending an email to [email protected] or by contacting customer support in any convenient manner.
13.2. The Client is fully responsible for all actions taken using their gaming Account until they receive confirmation from the Company that their Account has been closed. The Account will be considered closed only after the Client receives appropriate confirmation from the Company.
13.3. The Company reserves the right to demand payment of all amounts and fees owed by the Client before closing the Client’s Account. Any funds remaining in the Account after its closure will not be paid out or returned to the Client in any form (including as bonus funds, loyalty points, etc.), and the Client will lose access to their gaming Account.
13.4. Subject to the provisions of these Terms, upon closing the Client’s Account, neither party shall have any further obligations to the other.
13.5. The Company may close the Client’s Account (including deleting the Client’s username and password) immediately and without prior notice:
13.5.1. If the Company decides to stop providing the Services in general or specifically to you for certain reasons. Upon such blocking or deletion of an account, all outstanding balances will be transferred to the player's original deposit method;
13.5.2. If the Client’s Account is in any way linked to an account that has already been closed;
13.5.3. Regardless of the type of linkage between the Client’s Account and closed accounts. The remaining gaming balance will be returned to the Client after deducting all amounts owed to the Company by the Client (except in cases specified in these Terms). Such funds may be returned upon the Client’s request within a specified period, provided that:
13.5.4. The Client is engaging in fraudulent activities or attempting to hack any part of the Company’s system;
13.5.5. The Client attempts to change information on the Company’s website without authorization or deliberately disrupts the Company’s operations in any way;
13.5.6. The Client uses the gaming Account for improper or illegal purposes (e.g. accessing the Company’s website from a jurisdiction where gambling is prohibited).
13.6. The Company reserves the right to close the Client’s Account and annul any of these Terms by sending a notification to the email address provided in the Client’s Account (in the contact details section). All funds from the Client’s real balance will be returned provided that the Account is closed in accordance with section 11 (COLLUSION, FRAUD, AND UNLAWFUL ACTIVITIES) and/or section 18 (BREACH OF THE TERMS) of these Terms. If the Company is unable to contact the Client, the amount in the Client’s real balance will be transferred to the Company or a regulatory authority.
14. System errors
14.1. The Company is responsible for correcting any technical, system, or content-related errors that occur on the website. The Company is not responsible for errors or failures of the equipment used by the Client, nor for errors on the part of the Client’s internet service provider.
15. Errors and malfunctions
15.1. While using the Company’s Services, situations may occur in which a bet or payment is accepted due to an error on the Company’s part. For example, if bet conditions were set incorrectly, an obvious data entry error occurred, or the information regarding the amount available to the Client in terms of winnings, withdrawals, or refunds is incorrect. This applies to data entered both manually and automatically.
15.2. The Company may cancel and/or limit any bet placed by the Client.
15.3. The Company may cancel bets and winnings placed or received using funds granted to the Client as a result of an error. Any funds paid out based on such bets will be treated as a loan to the Client. The Client is obliged, upon request, to immediately return such funds to the Company.
15.4. Neither the Company (including its agents and employees) nor its suppliers or partners shall be liable for any loss of funds or damages caused by any error on the part of the Company or the Client.
15.5. The Company, its affiliated and subsidiary entities (including all employees and management), shall not be liable for any damages or losses caused by the interception of any information transmitted over the Internet.
16. Company disclaimer of liability
16.1. The Client agrees that they use the Company’s services voluntarily, at their own discretion, and fully aware of the risks involved, including financial, legal, and personal risks, which may arise from their use of the services.
16.2. The Company’s services are provided ‘as-is,’ as specified in these Terms, and are subject to the limitations outlined herein. The Company does not offer any additional warranties, guarantees, or representations, express or implied, regarding the website or any services available on it.
16.3. The Company is not liable for any direct, indirect, incidental, consequential, or punitive damages or losses, including but not limited to loss of data, revenue, profits, or reputation, arising out of or related to the use of its services.
17. Responsible gaming, personal limits and self-exclusion
17.1. Gambling should be treated as a fun pastime, and not as a means to generate income. Whilst the majority of the population can treat gambling as recreation and spend only what they can afford to risk, for some it can be more difficult. It is useful to keep track of the time and the amount of money spent at an online casino daily.
17.2. If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise considering several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion or contacting one of the organizations detailed below.
17.2.1. GamCare, the leading authority providing counselling, advice and practical help in addressing the social impact of gambling in the UK, can be visited at: www.gamcare.org.uk. Its confidential helpline is: 0845 6000 133. Non-UK residents can contact GamCare for details of International support organizations.
17.2.2. Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org.uk.
17.2.3. Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operate from locations both within the UK and internationally. Its
site can be accessed at: www.gamblingtherapy.org
17.3. To assist you in gambling responsibly, we have limits on account activity that you can set by contacting Live Support.
17.4. After you deactivate your account, you will not be able to log in, open a new account or withdraw money.
18. Breach of the terms
18.1. The Client is solely responsible for indemnifying the Company against any costs, claims, or expenses (including legal fees) arising from any breach of these Terms by the Client.
18.2. The Client agrees to protect the interests of the Company (including its employees and management) and to reimburse the Company for any losses incurred as a result of:
18.2.1. The Client’s breach of these Terms;
18.2.2. The Client’s breach of the rights or principles of third parties;
18.2.3. The use of the Client’s personal data by a third party to gain access to the Company’s website without the Client’s consent;
18.2.4. Receiving any winnings obtained in such a manner.
18.3. If the Client breaches these Terms, the Company may:
18.3.1. Send the Client a warning of the breach with a demand to cease the unlawful activities;
18.3.2. Restrict the Client’s access to the Company’s website by suspending their gaming Account;
18.3.3. Close the Client’s Account;
18.3.4. Withhold any winnings, bonuses, and withdrawals obtained by the Client as a result of their breach.
18.4. The Client’s username and password may be deleted if the Client breaches any provision of these Terms.
19. Intellectual property rights
19.1. The content of the Company’s website is subject to copyright and related rights. All materials available for download on the website may be downloaded to a single personal computer and/or printed solely for personal, non-commercial use.
19.2. Using the Company’s website does not grant the Client any rights to any intellectual property owned by the Company or third parties.
19.3. Any use of trademarks, names, logos, or other materials published on this website is prohibited.
19.4. The Client is fully responsible for any damages and expenses incurred by the Company as a result of unauthorized actions taken by the Client. If the Client becomes aware that prohibited actions are being carried out against the Company, they must notify the Company immediately and fully cooperate with any investigation.
20. Personal data
20.1. The Company adheres to data protection principles and all information collected during the Client’s use of the website. The Company is obligated to process the personal data provided by the Client in strict accordance with the Privacy Policy.
20.2. The Client grants the Company the right to process their personal data for the purposes described in the Company’s service provision terms.
20.3. Access to the Client’s personal data may be granted only to the Company’s employees who require it for providing Services to the Client (except in cases specified in section 12 of these Terms).
20.4. All correspondence received from the Client will be stored to accurately record all information provided by the Client.
21. Use of cookies on the website
21.1. Cookies are essential for the operation of the website. Using these cookies helps make the site easier and more convenient to use. More information on managing cookies can be found at www.aboutcookies.org. Blocking or deleting cookies may limit the Client’s access to certain features and parts of the Company’s website.
22. Complaints and notifications
22.1. To submit a complaint or claim regarding the Company’s operations, the Client should contact customer support in a manner convenient to them.
22.2. The Client agrees that the information stored on the server will serve as the conclusive and final evidence in the event of any dispute.
22.3. The Client agrees that the outcomes of bets are determined by our random number generator and accepts the results of all bets and games. In the event of any discrepancies between the balance displayed on the Client’s gaming account or the bet results shown in the Client’s browser and the information on the Company’s server, the records on the server shall be deemed correct and binding.
23. Assignment of rights and obligations
23.1. The Company reserves the right to assign, transfer, or change the purpose of these Terms in part or in whole as collateral for any person. Such a transfer may occur without the Client’s consent and will be on terms at least as favorable to the Client.
24. Force majeure
24.1. In the event of force majeure, the Company shall not be held liable for failure to fulfill any of its obligations or for delays in their performance. Force majeure includes wars, civil unrest, natural disasters, mass communication disruptions, DDOS attacks, and labor disputes.
24.2. For the duration of any force majeure, the Company’s operations are deemed suspended. All obligations set forth in these Terms are suspended until the force majeure circumstances cease.
25. Waiver of obligations
25.1. If the Company is unable to fulfill its obligations to the Client or to obtain any form of compensation, this does not deprive the Company of its rights nor does it release the Client from their obligations under these Terms.
25.2. Any waiver by the Company of its obligations shall only have legal effect if it is officially recognized and communicated to the Client in writing.
25.3. If the Company is unable to ensure the Client’s performance of any obligation or to obtain access to any form of compensation to which it is entitled, this shall not be interpreted as a waiver of such compensation by the Company or as releasing the Client from their obligations.
26. Severability
26.1 If any provision of these Terms becomes unenforceable in any way, that provision shall be separated from the remainder of the Terms. In such a case, the remaining provisions shall remain in full force and effect and shall not be invalidated. If necessary, the Company may modify those parts of the Terms that cannot be enforced in accordance with legal requirements.
27. Jurisdiction
27.1. These Terms shall be governed by and interpreted in accordance with the jurisdiction and laws of Curaçao. As a user, the Client agrees that the courts of Curaçao shall have exclusive jurisdiction to settle any claims or disputes arising from any lawful claims by either party in connection with these Terms and the use of the Company’s website.
27.2. The English version of these Terms shall be the definitive version for all interpretations. Other language versions are provided solely for convenience and are not legally binding.
28. Links
28.1 From time to time, links to third-party websites may be published on the Company’s website. The Client understands and agrees that the Company has no control over these sites and cannot accept any liability for any damages incurred by the Client when visiting them. Links to other websites are provided solely for informational purposes.
29. Loyalty points
29.1. Regular customers have the opportunity to earn loyalty points that can be exchanged for funds to use in games on the website. The Customer starts earning points from the moment they place their first real money bet. These points are awarded automatically.
29.2. The Customer receives points based on the amount of bets in games. For example, the Customer receives 1 loyalty point for every 2 € bet in slot games.
29.3. The number of points earned by the Customer determines their status in one of the following categories:
1. Newcomer (from 0 to 100)
2. Amateur (from 100 to 500)
3. Experienced (from 500 to 2500)
4. Professional (from 2500 to 5000)
5. Master (from 5000 to 25000)
6. Legend (over 25000)
29.4. The Client can exchange earned points for real money after confirming their email address. The progress towards the next status is saved.
29.5. The status achieved by the Client determines the exchange rate for earned loyalty points:
1. Newcomer (1: 0.001 €)
2. Amateur (1: 0.0015 €)
3. Experienced (1: 0.002 €)
4. Professional (1: 0.0025 €)
5. Master (1: 0.0035 €)
6. Legend (1: 0.0045 €)
29.6 Upon reaching a certain status, the Client receives cashback, which is credited once a week.
1. Newcomer (0% cashback)
2. Amateur (0% cashback)
3. Experienced (3% cashback)
4. Professional (5% cashback)
5. Master (7% cashback)
6. Legend (8% cashback)
More information about the rules for calculating cashback can be found on the Cashback page.
29.7 There are also VIP statuses that are given upon reaching a certain amount of deposits:
VIP Gold - 3 000 € (exchange rate 1: 0.005 €, cashback 9%)
VIP Platinum - 6 000 € (exchange rate 1: 0.0055 €, cashback 9.5%)
VIP Diamond - 12 000 € (exchange rate 1: 0.006 €, cashback 10%)
29.8. Points may also be awarded to the Client’s Account under the terms of various promotions and offers.
29.9. Games that not affect progression of loyalty program: 2 Hand Casino Hold'em, 21 Burn Blackjack, 32 Cards, 7 up 7 down, 88 Bingo 88, Aces and Eights 1 Hand, Aces and Eights 10 Hand, Aces and Eights 100 Hand, Aces and Eights 5 Hand, Aces and Eights 50 Hand, Aces and Faces, African King: Hold 'n' Link, Air Combat 1942, All American Poker 1 Hand, All American Poker 10 Hand, All American Poker 5 Hand, All American Poker 50 Hand, All-star Fishing, Alter World, Amaterasu Keno, American (US) Blackjack, American Auto Roulette, American Blackjack, American Roulette, American Roulette, American Roulette, American Roulette, American Roulette, American Roulette 3D Classic, Andar Bahar, Andar Bahar, Andar Bahar Double Up, Animal Fishing, Auto Lightning Roulette, Aviator, Baccarat, Baccarat, Baccarat, Baccarat, Baccarat, Baccarat 777, Baccarat A, Baccarat B, Baccarat C, Baccarat Control Squeeze, Baccarat Dance, Baccarat mini, Baccarat PRO, Baccarat Squeeze, Baccarat VIP, Baccarat Zero Commission, Balloon, Balloon Race, Bet on Teen Patti, Bet with Streamers 1, Bet with Streamers 2, Bingo Adventure, Bingo Carnaval, Bingo Empire, Bingo Soccer, Black Jack, Blackjack, Blackjack, Blackjack (3 Hand), Blackjack Diamond VIP, Blackjack Fortune VIP, Blackjack Lucky Ladies, BlackJack Lucky Sevens, Blackjack Party, Blackjack Silver G, Blackjack VIP 12, Blackjack VIP 13, Blackjack VIP 15, Blackjack VIP 16, Blackjack VIP 2, Blackjack VIP 28, Blackjack VIP 31, Blackjack VIP 34, Blackjack VIP 35, Blackjack VIP 7, Blackjack VIP A, Blackjack VIP Alpha, Blackjack VIP B, Blackjack VIP Beta, Blackjack VIP C, Blackjack VIP D, Blackjack VIP E, Blackjack VIP F, Blackjack VIP G, Blackjack VIP Gamma, Blackjack VIP H, Blackjack VIP I, Blackjack VIP J, Blackjack VIP K, Blackjack VIP L, Blackjack VIP M, Blackjack VIP O, Blackjack VIP P, Blackjack VIP Q, Blackjack VIP R, Blackjack VIP S, Blackjack VIP T, Blackjack VIP U, Blaze Roulette, Bombing Fishing, Bonanza Wheel, Bonus Bingo, Bonus Deuces Wild, Bonus Deuces Wild 1 Hand, Bonus Deuces Wild 10 Hand, Bonus Deuces Wild 100 Hand, Bonus Deuces Wild 5 Hand, Bonus Deuces Wild 50 Hand, Bonus Poker 1 Hand, Bonus Poker 10 Hand, Bonus Poker 100 Hand, Bonus Poker 5 Hand, Bonus Poker 50 Hand, Book Of Keno, Book of Nile: Hold 'n' Link, Boom Legend, Bucharest Roulette, Calaca Bingo, Candyland Bingo, Cappadocia, Caribbean Baccarat, Caribbean Holdem, Caribbean Poker, Caribbean Stud, Caribbean Stud Poker, Cash or Crash, Cash Vault Hold ‘n’ Link, Casino Hold'em, Casino Hold'em, Casino Hold'em, Casino Malta Dual Play Roulette, Casino Marina Andar Bahar, Casino Marina Roulette 1, Casino Marina Roulette 2, Charming Gold: Hold 'n' Link, Chicken Road, Chicken Road 2.0, Color Game, Color Prediction, Copa Cabana Baccarat, Courier Sweeper, Craps, Craps, Crash Bonus, Crash Goal, Crash Touchdown, Crazy Balls, Crazy Coin Flip, Crazy Pachinko, Crazy Time, Crazy Time A, Cricket Auto Roulette, Cricket War, Cricket X, Dancing Baccarat, Dashing Derby, Dead or Alive: Saloon, Deal or No Deal, Deep Rush, Deuces Wild 1 Hand, Deuces Wild 10 Hand, Deuces Wild 100 Hand, Deuces Wild 5 Hand, Deuces Wild 50 Hand, Deuces Wild Video Poker, Diamond of Jungle, Diamond Roulette, Dice Bonanza, Dinosaur Tycoon, Dinosaur Tycoon II, Domino Go, Double Ball Roulette, Double Bonus Poker 1 Hand, Double Bonus Poker 10 Hand, Double Bonus Poker 100 Hand, Double Bonus Poker 5 Hand, Double Double Bonus Poker 1 Hand, Double Double Bonus Poker 10 Hand, Double Double Bonus Poker 100 Hand, Double Double Bonus Poker 5 Hand, Double Double Bonus Poker 50 Hand, Double Exposure (3 Hand), Double Up, Dragon & Tiger, Dragon Ball, Dragon Fortune, Dragon Tiger, Dragon Tiger, Dragon's Crash, Dragonara Dual Play Roulette, Draw High Low, Dream Catcher, Easter Plinko, Easy Blackjack, Emperor Bac Bo, Emperor Roulette, Emperor Sic Bo, Emperor Sic Bo A, English Fast League Football Match, English Fast League Football Single, Ethan Grand: Mayan Diaries, European Blackjack, European Roulette, European Roulette, European Roulette, European Roulette, European Roulette, European Roulette, Evo Speed Blackjack 10, Evo Speed Blackjack 11, Evo Speed Blackjack 4, Evo Speed Blackjack 5, Evo Speed Blackjack 6, Evo Speed Blackjack 7, Evo Speed Blackjack 8, Extra Chilli Epic Spins, Extreme Texas Hold'em, EZ Bingo 90, EZ Bingo 90 Brasileira, EZ Dealer Roleta Brasileira, EZ Dealer Roulette English, EZ Dealer Roulette Hindi, EZ Dealer Roulette Japanese, EZ Dealer Roulette Thai, EZ Dealer Roulette Turkish, F777 Fighter, Fan Tan, First Person Baccarat, First Person Blackjack, First Person Craps, First Person Deal or No Deal, First Person Dream Catcher, First Person Football Studio, First Person Golden Wealth Baccarat, First Person HiLo, First Person Mega Ball, First Person Roulette, First Person Stock Market, First Person Super Sic Bo, First Person Video Poker, Fishing Club, Fishing Expedition, Football Auto Roulette, Football Manager, Football Scratch, Football Studio, Football Studio Dice, Football Studio Roulette, Football X, Force of Dragon, Fortune Bingo, Fortune King Jackpot, Fortune Roulette, Fountain Roulette, Four Aces, Francais Belle Roulette, Free Bet VIP Blackjack A, French Roulette, French Roulette Classic, Frog Princess, Fruit Cash Hold 'n' Link, Fruit Mountain, Funky Time, Go Goal Bingo, Go Rush, Goal, Goblin Run, Gold French Roulette, Gold Vault Roulette, Golden Clover, Golden Dragon, Golden Land, Golden Wealth Baccarat, Gonzo’s Treasure Map, Grand Casino Roulette, Happy Fish Lightning, Happy Fishing, Heads & Tails, Heads and Tails, Heads and Tails XY, Heat Hit Hold 'n' Link, High Striker, Hilo, HILO, Hindi Lightning Roulette, Horse Racing Auto Roulette, Hot Cash: Hold 'n' Link, Hotline, Immersive Roulette, Imperial Baccarat, Imperial Dragon Tiger, Imperial Quest, Infinite Bet Stacker Blackjack, Infinite Casino Holdem, Infinite Fun Fun 21 Blackjack, iRich Bingo, Italian Fast League Football Single, Italian Roulette, Jackpot Bingo, Jackpot Fishing, Jacks or Better, Jacks or Better 1 Hand, Jacks or Better 10 Hand, Jacks or Better 100 Hand, Jacks or Better 5 Hand, Jacks or Better 50 Hand, JetX, JetX3, Jhandi Munda, Jhandi Munda, Jogo Do Bicho, Joker Poker 1 Hand, Joker Poker 10 Hand, Joker Poker 100 Hand, Joker Poker 5 Hand, Joker Poker 50 Hand, Jolly Poker, Just A Bingo, Just Gems: Hold 'n' Link, KA Fish Hunter, Keno, Keno, Keno, Keno Bonus Number, King Octopus, King of Jumping Scratch, La Española Roulette, Las Vegas Blackjack, Las Vegas Roulette, Lightning Dice, Lightning Dragon Tiger, Lightning Sic Bo, Lightning Storm, Limbo, Limbo Cat, Limitless Blackjack, Long Ball, Lotus Sic Bo, Lucky 7, Lucky Bingo, Lucky Card, Lucky Clover, Lucky Coin, Lucky Ocean, Lucky Roulette, Ludo, Ludo Express, Ludo Quick, Macau Baccarat, Magic Lamp Bingo, Magic Wheel, Magnify Man, Majestic Roulette, Maneki 88 Gold, Marina Bay Baccarat, Matka, Max Car Motor Racing, Mega Ball, Mega Fishing, Mermaid Hunter, Miami Beach Baccarat, Mighty Crash, Mine Field, Mine Gems, Mines, Mines, Mines Gold, Minesweeper, Minesweeper XY, Mini Flush, Mini Roulette, Monopoly Big Baller, Monopoly Live, More or Less, Mriya, Muertitos: Video Bingo, Multihand Blackjack, Multihand Blackjack Pro, Namaste Roulette, Neon Shapes, Ninja Crash, No Commission Baccarat, Number King, Oasis Poker, Oasis Poker Classic, Ocean Hunter, Ocean King Jackpot, Oceania VIP Blackjack, Old West, One Day Teen Patti, Oracle 360 Roulette, Oracle Twister Roulette, Oriental Baccarat, Osiris Gold Hold ‘n’ Link, Pachin Girl, Pai Gow, Patrick's Magic Field, Pearls of Bingo, Penalty Kicks, Penalty Series, Penalty Shoot Out, Piggy Bank Scratch, Pirate 21, Platinum Hounds, PlingoBall, Plinko, Plinko, Plinko, Plinko Empire, Plinko XY, PlinkoX, Poker King, Pontoon 21, Portomaso Roulette, Prestige Auto Roulette, Pride Fight, Pro-Pong Table Tennis, Race Track, Race Track A, Rapid-Auto Roulette, Red Dog, Red Dragon Baccarat, Revolution Roulette, Rise of the Valkyrie Splitz, Rocket Dice, Rocket Dice XY, Roll The Dice, Roll To Luck, Romance of the Three Kingdoms, Ronaldinho Scores Shoot & Win, Roulette, Roulette, Roulette, Royal Fruits 5: Hold 'n' Link, Ruleta del Sol, Salon Privé Blackjack A, Salon Privé Blackjack B, Salon Privé Blackjack C, Salon Privé Blackjack D, Salon Privé Blackjack E, Salon Privé Blackjack F, Salon Privé Blackjack G, Salon Privé Blackjack H, Salon Privé Blackjack I, Salon Privé Blackjack J, Salon Privé Blackjack K, Salon Privé Blackjack L, Salon Privé Blackjack M, Salon Privé Blackjack N, Salon Privé Roulette, Satta Matka Express, Scratch Alpaca Bronze, Scratch Alpaca Gold, Scratch Alpaca Silver, Scratch Dice, Scratch Match, Shock Tower, Sic Bo, Sic Bo, Sic Bo, Sicbo, Sicbo, Singapore Baccarat, Single Deck Blackjack, Skyline Roulette, Snakes n Ladders, Space Cat, Space Cowboy, Space XY, Spanish Fast League Football Single, Spanish Roulette, Spanish Roulette, Speed Auto Roulette, Speed Auto Roulette, Speed Baccarat, Speed Baccarat 1, Speed Baccarat 10, Speed Baccarat 11, Speed Baccarat 12, Speed Blackjack D, Speed Blackjack H, Speed Blackjack M, Speed Roulette, Speed Roulette, Speed Super Sic Bo, Speed VIP Blackjack A, Speed VIP Blackjack B, Speed VIP Blackjack C, Speed VIP Blackjack D, Speed VIP Blackjack E, Speed VIP Blackjack F, Speed VIP Blackjack G, Speed VIP Blackjack I, Speed VIP Blackjack J, Speed VIP Blackjack M, Speed VIP Blackjack Q, Speed VIP Blackjack R, Stock Market, Super 7 Blackjack, Super Andar Bahar, Super Bingo, Super Cockfight, Super Keno, Super Sic Bo, Super Speed Roulette, Super Video Poker, Taj Mahal Teen Patti, Teen Patti, Teen Patti Champion, Teen Patti Express, Tens or Better 1 Hand, Tens or Better 10 Hand, Tens or Better 100 Hand, Tens or Better 5 Hand, Tens or Better 50 Hand, Texas Hold'em, Texas Hold'em Bonus Poker, Texas Holdem Bonus, Texas Holdem Poker, The Big Game Hold 'n' Link, Thimbles, Three Card Poker, Three Card Poker Deluxe, Three Card Rummy, Tower, Treasures Of The Gods, Triple Card Poker, Triple Edge Poker (Three Card Poker), Truco, Turkish Roulette, Two Ways Royal, Ultimate Andar Bahar, Ultimate Auto Roulette, Ultimate Roulette, Ultimate Texas Holdem, Velvet VIP Blackjack, Video Poker, Video Poker, VIP Roulette, VIP Roulette, VIP Roulette, Virtual Burning Roulette, Virtual Classic Roulette, Virtual Roulette, War, WBC Ring of Riches, West Hunter Bingo, Wheel, Wheel Of Time, Wild Buffalo Hold 'n' Link, Won Won Catching, Xoc Dia, XXXtreme Lightning Roulette, Zoom Roulette
29.10. The Company reserves the right to cancel (remove from the Client’s Account) any points earned by the Client if they have not been used for more than 6 months.
29.11. If the Company suspects that the Client is abusing any promotional offers, bonuses, or loyalty points, it may restrict the Client’s access to those offers or completely disable these functions on the Client’s Account. The Company may also close or suspend the Client’s Account. In such cases, the Company is not obligated to refund the Client any funds other than the initial deposit.
30. Reputational Integrity and User Responsibilities
30.1. The company seriously monitors and pays due attention to maintaining its reputation and goodwill in the public domain. Therefore, any actions or statements by the User that may potentially cause any damage to the Company's reputation are strictly prohibited by the Administration of the Website. This includes but is not limited to, public statements, posts, or conduct that could bring disrepute to the Company, its employees or its affiliates;
30.2. The Administration of the Website reserves the right to consider certain actions, statements, posts or conduct as harmful to the reputation of the Company. These may include but are not limited to:
• any public statements, posts, or conduct made by the User that are untruthful, unreasonable, or have the potential to bring disrepute to the Company, its products, services, employees, or affiliates;
• any form of communication, whether through social media platforms, public forums, or any other means, which could misrepresent the Company, its products, services, employees, or affiliates;
• false claims regarding the Company's products or services, misleading statements about the Company's business practices and/or spreading rumors or falsehoods about the Company, its products, services, employees, or affiliates;
• unjustified unsubstantiated complaints and/or negative comments with intentional purpose to cause damage to the Company, its products, services, employees, or affiliates;
• other actions, statements, posts or conduct deemed harmful to the Company, its products, services, employees, or affiliates.
30.3. The Administration of the Website reserves the right to monitor user activities and content closely to ensure compliance with these Terms and Conditions. Should any user engage in any behavior that may pose a risk to the Company's reputation, appropriate measures will be taken. This may include but is not limited to the imposition of restrictions on the functionality of the user's account, suspension, or termination of access to the Website.
30.4. The measures taken by the Company and any restrictions of the user's account depend on the severity of any damage caused to the Company, its employees or its affiliates.
30.5. The Users are solely responsible for their actions and statements made on the Site or any affiliated platforms. It is imperative that users exercise caution and refrain from engaging in any activities that could potentially harm the reputation of the Company. By agreeing to the present Terms and Conditions, users acknowledge their obligation to uphold the Company's reputation and refrain from any actions that may result in reputational losses.
30.6 Users are encouraged to report any violations of these Terms and Conditions or instances of potentially harmful behavior that may affect the Company's reputation. Such reports will be thoroughly investigated, and appropriate actions will be taken to address the situation. We rely on the cooperation of our users to maintain a positive reputation and goodwill in the public domain.
30.7. In the event when the Company applies any restrictions on the functionality of the user's account, suspension, or termination of access to the Website, the user's deposit shall be compensated, provided that such deposit and the user's account fully comply with and do not violate the rules and requirements of the project set out in this Terms & Conditions.
